Complaints and Compliments

NDIS policy empowers participants, carers, advocates, providers, disability workers and members of the public to raise any concerns regarding dissatisfaction about us, our work, or the behavior of our staff.

You can raise your concerns directly to us by filling in a complaints or compliments form. We are committed to ensure the highest standard of care we will consider all feedback and use it to review or improve our system and understand what we do well or areas that we need to improve on.

Fill out this form:

    When you make a complaint, we will:

    1. Act immediately where there appears to be high risk or harm, neglect, or abuse.
    2. Acknowledge your complaint within one day after we receive it.
    3. Contact you within 3 days after we receive your complaint to give you reference number and information on what to expect as we resolve your complaint.
    4. Resolve your complaint within 21 days after we receive it (keeping in mind that complex complaints with multiple issues may take longer.

    You can also contact the NDIS directly by filling out a contact form.

    When you have filled out the complaints form:

    • Email your form to:
    • Post your form to: National Disability Insurance Agency, GPO Box 700, Canberra ACT 2601
    • Drop your form off at any National Disability Insurance Scheme office.